TERMS OF SERVICE

CANCELATIONS, MAKE-UPS, TARDINESS

  • Your assigned BW Health Academy personal trainer, nutritionist/dietitian, coach/behavioral counselor, etc. (hereafter referred to as "Team Member") must be given 24-hour notice for cancellations of all appointments.  Notice should be in the form of a phone call, a text message, or an e-mail.  

  • Timely cancellations sessions can be rescheduled free of charge pursuant to the expiration & refunds policy bellow and contingent upon Team Member's availability.

  • One late cancellation (i.e., done in less than 24 hours of your scheduled appointment) will be forgiven before late cancellation policies apply with the exception of in-person appointments when your Team Member is already at or within a few miles of your agreed-upon session location.  In such cases, you will be charged in full. 

  • Your Team Member is expected to wait up to 15 minutes after the scheduled start time of any session. If you are more than 15 minutes late for appointments, please call or text your Team Member.  If no sufficient warning has been given, sessions will end at the originally scheduled time. 

  • If your Team Member is running late by 15 minutes or more, you must receive a call, text, or email and will be given your full session time. 

  • In cases when your Team Member is running later than 15 minutes for whatever reason, or does not show up at your scheduled appointment at all without either calling, texting, or emailing you to make accommodations, your will be awarded a free session at a date and time convenient for you, pursuant to Team Members' availability. 

  • The service charge is waived in the case of proven medical emergencies, hospitalizations, or natural disasters.

  • All services may be discontinued at any time by either party.

 

EXPIRATIONS, REFUNDS

  • All packages expire within 5 weeks of the date they were purchased.  

  • All sessions and packages are non-transferrable, unless prior arrangements have been made with BW Health Academy. 

HEALTH UPDATES

  • It is the client’s responsibility to notify their Team Member of any changes in their health status. 

  • As a courtesy to our other clients, if you have a contagious illness (e.g., COVID19, flu, cold, etc.), you are encouraged to cancel the appointment and reschedule when you are well again.